How can we help?

Use the tracking section above with your order number and checkout email, or with your shipment’s tracking number. If you have an account, open My Orders. If no shipment information is available yet, check your order confirmation or contact us with your order number.

Check your spam, junk, and promotions folders and search for My420Plug. If you still cannot find it, contact us with the name and email used at checkout and the approximate order date. We can help locate the order. Please do not place a duplicate order just because the email is missing.

Once payment is received, we typically ship within 24 hours, Monday–Friday, excluding holidays. Orders paid before 2 PM Pacific Time may ship the same business day. Orders paid after the cutoff are generally prepared for the next business day. Your shipping update is the best source for the status of your individual order.

Watch for your shipping email with the tracking details. If you have an account, check My Orders as well. Tracking can take time to show movement after a label is created. If you cannot find the email, check your spam folder or contact us.

A shipping label has been created, but tracking does not yet show that USPS has received the package. A printed label is not the same as a carrier acceptance scan. Check again for the next carrier update, or contact us if you are concerned about the wait.

Match the order number in your confirmation to the tracking details in its shipping email. Orders may have separate shipments and tracking numbers. If you have an account, open the specific order in My Orders. If you are unsure which shipment belongs to which order, contact us.

Check the latest update on the carrier’s tracking page. Tracking may remain unchanged between scans. Our current delivery policy offers a free replacement if USPS tracking has not updated for more than 5 days, after we verify the tracking. Contact us with your order number and tracking number so we can help.

Check the tracking page for the latest delivery estimate or any exception. Our current policy offers a free replacement if your package has not arrived within 10 days, after tracking verification. Contact us with your order number and tracking details so we can review the shipment and explain the next step.

Check your mailbox, parcel locker, building reception, and other delivery locations around your address. Ask anyone who may have accepted it, including household members or neighbors. If it is still missing, contact us with your order number and tracking number so we can help investigate. Please do not post your address or tracking details publicly.

Read the carrier’s tracking notice for any action requested, such as arranging redelivery or collecting the package. Contact us with the tracking number and the notice you see. We will review the shipment with you. Do not assume we can redirect a package already in transit.

Use our contact form or text (714) 202-7186. Include your order number, checkout email, tracking number if available, and a brief description of the issue. Our team will verify the tracking and explain the applicable replacement process. You do not need a member account to ask for help.

Compare the items you received with your order confirmation and check any shipment messages for a separate package. If an item is still missing, contact us with your order number and the name of the missing item. Keep the packaging while we review the issue. We will confirm what happened and the available resolution.

Contact us with your order number and a photo of the item and its label. Our current policy provides a replacement or store credit for a wrong item. Keep the item and packaging while we review the issue, and do not mail anything back unless our team gives you instructions.

Take clear photos of the outer packaging, shipping label, and damaged item, and send them privately to our support team with your order number. Keep the packaging until the issue is resolved. Our current policy provides a replacement or store credit for a damaged shipment. If the item appears compromised, do not use it while you seek guidance.

Use our contact form with your order number, the product name, and a description of the problem. Attach a photo if it helps show the defect, without doing anything unsafe to demonstrate it. Our current FAQ states that defective products will be replaced. Our team will confirm the next step after reviewing the issue.

Contact us with your order number, the product name, and details of the difference or concern. Photos of the item, label, and any batch information can help us review it. If you suspect the product is damaged or compromised, stop using it and contact the team. We will review the issue and explain the available options.

We do not accept returns. If your order contains a wrong item, defective product, or damaged shipment, contact us so we can review it. Our published policy provides replacement or store credit for these issues. Please do not send products back without instructions from our team.

Our published policy does not promise refunds for every issue. It provides replacement or store credit for wrong items, defective products, or damaged shipments, and a delivery replacement process for qualifying delays or missing packages. Contact us about your situation so we can explain the applicable resolution. For cancellation requests, contact us before the order ships.

Our team will confirm the next step after reviewing your issue and approving a replacement. Watch for the update we send you and any new tracking details. A claim request by itself does not mean a replacement has already shipped. If you are waiting on an approved replacement, reply to your existing support conversation.

Check the support message confirming your resolution. It should explain the credit and how to use it. If you have not received confirmation or need help finding an approved credit, contact us through the same conversation. Do not assume a credit is available until it has been confirmed.

Tell us what happened and include your order number. We will review your concern and work with you on the options available under our policy. Contacting us does not require you to post a review or create an account.

Contact us as soon as possible with your order number and the change you need. If the order has not shipped, we will do our best to change or cancel it. Once it has shipped, we cannot change it, but you can still contact us to discuss the situation. A request is not confirmed until our team responds.

Contact us immediately with your order number and the corrected address. We will check whether the order can still be updated before shipment. Changing the address saved in your account does not automatically change an order you already placed. If the package has shipped, contact us to review the available next steps.

Contact us before shipment with the relevant order number or numbers. We will check whether the request is possible. Do not assume separate orders will be combined or that an order can still be edited after preparation has begun. Our team will confirm any changes.

Check your checkout confirmation and order email for the instructions provided for your order. If they are missing or unclear, contact us through the contact details on this website before sending another payment. Do not share full card details, passwords, or verification codes in a support message.

Contact us with your order number, checkout email, and the date of the payment. If useful, include a transaction reference or a screenshot with sensitive details hidden. We will review the payment status. Please do not pay a second time until the first payment has been checked.

Contact us with your order number and the dates and amounts of the entries you see. Hide full account and card numbers in any screenshots. We will help review the order and payment records. Your payment provider can clarify whether an entry is pending or completed.

Check your order confirmation email. If you have an account, My Orders also shows your order details. If you cannot find the confirmation or need help with a receipt, contact us with the checkout email and order number if available.

USPS Priority Mail usually delivers within 2–4 business days, depending on location. This is an estimate after shipment and is separate from order handling time. Check your tracking page for the latest carrier estimate; delays can change the arrival date.

Our current handling schedule is Monday–Friday, excluding holidays. Orders waiting outside those handling days are generally processed on the next business day. Carrier delivery schedules are separate from our order-preparation schedule.

We ship discreetly. If you need to know exactly what appears on the outer packaging or shipping label, contact us before ordering. We do not want to guess about a detail that matters to your privacy.

Express and overnight shipping are not offered at the moment. Orders paid before 2 PM Pacific Time may ship the same business day. Check the shipping methods shown at checkout for your address, and contact us before ordering if you need a particular delivery date. We cannot guarantee an arrival date.

Use the shipping information provided at checkout for your delivery address. If checkout does not show an available method or you need clarification about the charge, contact us before paying. Our team can help explain the options shown for your order.

No. Guests can use the tracking section and contact our team. Include your order number and the email used at checkout so we can locate the order. If you have an account, My Orders provides a convenient place to find your order history.

Use the Reset Password link and enter the email associated with your account. Check your spam folder if the reset message does not arrive. If you still need help, contact us. Never send your password to support.

Check that you are signed in to the account associated with the purchase. A guest order or an order placed with another email may not appear in that account’s history. Contact us with your order number and checkout email if you need help locating it. We may need to verify ownership before discussing order details.

Open Address Book in your account to update your saved details for future orders. This does not automatically change the delivery address on an existing order. For an order already placed, contact support immediately with the order number.

Start with your order number, checkout email, and a short description of the issue. We may ask for additional information to verify the order. Send personal details only through our support channels. Never send passwords, full payment-card numbers, or one-time verification codes.

Open the Rewards area in your account to check the information available there. If something appears missing or incorrect, contact us with your account email and the relevant order number. Our team can review the issue.

Use our contact form or text (714) 202-7186. Include your order number if you have one and tell us what you need help with. For a quick answer anytime, tap Zag in the corner. He’s our digital dude, and he can get you to the team too.

Our team will respond through the contact channel you used. Check your spam folder if you are waiting for an email reply. If you need to add information or follow up, reply to the same conversation so the details stay together.

Reply to the same email or message thread and include your order number. If you need to start a new conversation, mention that you already contacted us and briefly explain the outstanding issue. Keeping the details together helps our team review what has happened.

Yes. Use the contact form and describe the page, what you were trying to do, and what happened. A screenshot can help, but hide personal or payment information. If an accessibility issue prevents you from completing a task, tell us what assistance you need.