my420plug policies

Store policies.

All of our policies in one place. Tap a policy to open it.

Terms & Conditions
Effective date: 6/12/2025

Welcome to My420Plug.Cloud. By accessing or placing an order on our site, you agree to the following Terms and Conditions. Please read carefully.

1. Eligibility

You must be at least 21 years old to access or purchase products from my420plug online. By using our Platform, you represent and warrant that:

2. Ordering & Payment

  • All orders are subject to availability and confirmation.
  • Cash on Delivery (C.O.D.) is available in select locations. Orders using C.O.D. must be paid in full at the time of delivery.
  • We reserve the right to cancel or limit any order at our discretion.

3. Shipping & Delivery

  • Shipping times may vary depending on your location.
  • While we aim to ship orders promptly, we are not liable for delays caused by couriers, weather, or incorrect address information.
  • If an order is marked as delivered but not received, contact our support team within 48 hours.

4. Returns & Refunds

  • Due to the nature of our products, all sales are final unless the item arrives damaged or incorrect.
  • Refunds or replacements may be issued on a case-by-case basis.
  • To request a return or refund, please contact us within 7 days of receiving your order.

5. Rewards & Points System

  • Points are shown at checkout but will not be awarded until your order is marked “Complete.”
  • Rewards points have no cash value and cannot be exchanged outside the My420Plug.Cloud platform.
  • Abuse or manipulation of the rewards system may result in account suspension.

6. User Conduct

By using this site, you agree not to:

  • Impersonate others or create fraudulent accounts
  • Attempt to hack, alter, or disrupt our systems
  • Use this platform for illegal activity

7. Intellectual Property

All content, logos, and product designs on this site are the property of My420Plug.Cloud or its licensors and may not be copied or reproduced without permission.

8. Changes to Terms

We may update these terms at any time. Continued use of the site after updates constitutes agreement to the new terms.

9. Contact

If you have any questions about these Terms and Conditions, please contact us.

Privacy Policy
Last updated: 6/12/2025

Welcome to my420plug online, America’s favorite online dispensary (“we,” “us,” “our”). We are committed to protecting your privacy. This policy explains what data we collect, how we use it, what rights you have, and how we safeguard your information.

1. Who We Are & Who Can Use Our Site

  • You must be 21 years of age or older (or a valid medical cardholder where applicable) to purchase.
  • We ship only within the United States. We do not serve or ship outside of the U.S.

2. Information We Collect

Personal Information You Provide:

  • Contact and identity information (name, email, phone, shipping address)
  • Payment details (processed securely through third-party platforms)
  • Age verification documentation
  • IP address, device and browser type

Automatically Collected Information:

  • Cookies and tracking technologies for analytics and preferences
  • Usage data such as pages visited, session duration, referral source

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you regarding orders, updates, or support
  • Verify age and prevent fraud
  • Improve site performance and marketing
  • Meet legal and regulatory requirements

We never sell or share your personal data with unrelated third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (such as analytics tools) to enhance your browsing and shopping experience. You may disable non-essential cookies via your browser settings. Disabling cookies may limit site functionality. We do not currently respond to browser-based “Do Not Track” signals.

5. Disclosure to Third Parties

We may share your information with:

  • Trusted service providers such as payment processors, age verification platforms, shipping carriers, and analytics services
  • Legal authorities if required by law or in response to lawful requests
  • Business successors in the event of a merger, acquisition, or reorganization

All third parties are contractually obligated to protect your data. We do not sell personal information.

6. Your California Privacy Rights

If you are a California resident, you have the right to:

  • Know what personal data we collect
  • Request access to or deletion of your data (subject to exceptions)
  • Request correction of inaccurate personal data
  • Opt out of data sharing (although we do not sell data)
  • Be free from discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below. We will respond within the timeframe required by law.

7. Data Retention

We retain your data only as long as necessary to:

  • Fulfill transactions and provide services
  • Comply with applicable legal obligations
  • Resolve disputes and enforce our policies

After this period, your data is either anonymized or securely deleted.

8. Security and Storage

We store your data securely using U.S.-based servers, with safeguards such as encryption, firewalls, and access controls. While we take reasonable precautions, no method of data transmission or storage is 100 percent secure. You are responsible for protecting your login credentials and device.

9. Children’s Policy

We do not knowingly collect or solicit data from anyone under the age of 21 (or under 18 for qualified medical cannabis users where allowed). If we learn we have received personal data from an underage individual, we will delete it immediately.

10. International Users

We operate entirely within the United States. Our website and services are not intended for users outside the U.S. By using this website, you consent to the transfer and storage of your information in the United States.

11. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. We encourage you to review this policy regularly. Continued use of our website after changes are posted constitutes your acceptance of those changes.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, you may contact us at: info@my420plug.com

Refund & Return Policy

Returns

We do not accept returns. However, if there’s an issue with your order, such as a wrong item, defective product, or damaged shipment, we’ll gladly replace it or offer a store credit.

Due to the nature of our products, all sales are final unless the item arrives damaged or incorrect. Refunds or replacements may be issued on a case-by-case basis. To request a return or refund, please contact us within 7 days of receiving your order.

Defective products

We’ll gladly replace any defective product. Please contact us at info@my420plug.com.

Delivery guarantee

If your USPS tracking doesn’t update for more than 5 days, or your package doesn’t arrive within 10 days, we will issue a free replacement. Just email us so we can verify the tracking and get your order re-shipped.

Changes & cancellations

Contact us as soon as possible with your order number and the change you need. If the order has not shipped, we will do our best to change or cancel it. Once it has shipped, we cannot change it, but you can still contact us to discuss the situation.

Need help with an order? See the Help Center or contact us.

Shipping & Delivery
  • Once payment is received, we typically ship your order within 24 hours (Monday–Friday, excluding holidays). USPS Priority Mail usually delivers within 2–4 business days, depending on your location.
  • Tracking numbers are sent via email after your order ships, usually the same day if payment is made before 2 PM Pacific Time.
  • We ship only within the United States.
  • Shipping times may vary depending on your location. While we aim to ship orders promptly, we are not liable for delays caused by couriers, weather, or incorrect address information.
  • If an order is marked as delivered but not received, contact our support team within 48 hours.

Track an order or get delivery help in the Help Center.

Limitations of Liability

To the fullest extent permitted by applicable law, my420plug online and its owners, officers, directors, employees, agents, affiliates, contractors, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses arising from:

  • Your access to or use of (or inability to access or use) the my420plug online website or any products offered;
  • Any unauthorized access to or use of our servers and/or any personal or financial information stored therein;
  • Any bugs, viruses, trojans, or the like transmitted to or through our website by any third party;
  • Any errors, inaccuracies, or omissions in product descriptions or pricing information;
  • Any personal injury, illness, or adverse effect allegedly caused by the use or misuse of our products, including cannabis and hemp-derived products.

All products sold by my420plug online are provided “as is” and “as available,” without warranties of any kind—express or implied—including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, or performance.

You assume full responsibility for your use of our products and website. In jurisdictions that do not allow the exclusion or limitation of certain liabilities, our liability will be limited to the maximum extent permitted by law.

In any case, the total liability of my420plug online for any claim arising out of or relating to these Terms or the use of our website or products shall not exceed the amount you paid, if any, for the product or service in question.

Accessibility Statement
Effective date: 6/12/2025

At my420plug online, we are committed to making our website accessible and user-friendly for everyone, including people with disabilities. We believe in equal access to cannabis education, products, and information, and we strive to ensure our website complies with the best practices and standards as defined by Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Our Commitment

We are actively working to improve the accessibility and usability of our digital platforms to ensure that all visitors can navigate and interact with our content, regardless of ability.

Accessibility Features

Here are some of the features and practices we’ve implemented:

  • Keyboard navigation support across menus and product listings
  • Alt text for all informative images
  • Clear contrast between text and background for readability
  • Responsive design for access on various screen sizes and devices
  • Semantic HTML structure for compatibility with screen readers

We routinely test our site using automated tools and manual evaluations to identify and address accessibility barriers.

Ongoing Efforts

Accessibility is an ongoing effort. We regularly review our site and content for compliance with accessibility standards and aim to improve continuously. We welcome feedback and suggestions that help us better serve all visitors.

Contact Us

If you are having difficulty accessing any part of our website, or if you have specific questions or concerns about the accessibility of any page, please contact us: info@my420plug.com

Questions about a policy? Visit the Help Center or contact us.